Privacy Policy

When you submit a claim or contact us, we may collect the following information:

• Personal Information: Name, phone number, email address, and mailing address
• Vehicle Information: Make, model, year, color, VIN, mileage, and vehicle condition
• Accident Details: Date of accident, location, damage description, repair status, and fault determination
• Claim Documents: Photos of vehicle damage, repair estimates, police reports, and insurance claim numbers

Important: We do NOT collect or store credit card numbers, bank account information, or other direct payment details.

We use your information solely for the following purposes:

• Service Delivery: To prepare and deliver professional diminished value appraisal reports
• Communication: To contact you regarding your claim status, updates, and service-related matters
• Support: To respond to your inquiries and provide customer support
• Internal Operations: To improve our services, analyze trends, and maintain business records
• Marketing (Optional): To send promotional materials or service updates only with your explicit consent

You can opt out of marketing communications at any time by contacting us or clicking "unsubscribe" in any marketing email.

Your privacy is our priority. Here's our commitment to you:

• No Selling: We never sell, rent, or trade your personal information to third parties
• Certified Appraisers Only: Information is shared exclusively with BOCAA-certified auto appraisers contracted by us to prepare your diminished value reports
• Service Providers: We may share limited information with trusted service providers (e.g., email services, cloud storage) who assist in our operations under strict confidentiality agreements
• Legal Requirements: We may disclose information if required by law, court order, or legal process

We take data security seriously and implement industry-standard measures to protect your information:

• Secure Storage: All client information is stored securely on encrypted cloud servers through the Lovable platform
• Access Control: Access to your personal information is restricted to authorized staff members only
• SSL Encryption: Our website uses SSL encryption to protect data transmitted between your browser and our servers
• Regular Backups: Data is regularly backed up to prevent loss
• Retention: We retain your information for as long as necessary to provide services and comply with legal obligations

While we implement strong security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we update or correct any inaccurate information
• Deletion: Request that we delete your personal information (subject to legal and business record requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a commonly used format

To exercise any of these rights, please contact us using the information provided at the bottom of this page.

Our website may use cookies and similar tracking technologies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website to improve user experience
• Marketing Cookies: May be used for remarketing campaigns to show relevant ads

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

• The "Last Updated" date at the top of this page indicates when the policy was last revised
• Significant changes will be posted prominently on this page
• We encourage you to review this policy periodically
• Your continued use of our services after changes constitutes acceptance of the updated policy